My friend was hired for a specific role, one that matched his skills and background perfectly. After a year, his direct manager was replaced. The new manager suggested he take the lead on ongoing projects, but here's the catch – without specifying deadlines, goals, KPIs, or expectations. Despite his efforts to engage relevant stakeholders and kickstart the projects, my friend was told three months later that he wasn’t doing his job.
Why?
Because there was a gaping void in clear communication. The manager's intention was to redefine my friend's position from his technical role to a project manager (which he lacks the skills and knowledge to do), but the message was not clear.
What can we take from this? Unclear expectations can lead to performance issues and dissatisfaction.
🔧 Ask for, and give feedback when communicating, to make sure the message was clear and both sides understand each other.
🔧 Specify deadlines, goals, and expectations to avoid misunderstandings. Even better- create those together!
🔧 Emphasize the importance of training and support when roles change.
🔧 Commit to fostering a culture of open and transparent communication.
What other tools would you add to this list?
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